- We offer full refunds on all eligible items within 14 days (from when you receive your item if shipped). This time period is FIRM.
Any returns received after the 2 week period will not be processed.
- Items must be in original condition with all tags attached and should have no fragrance smell. More than 30% off sale items and clearance stock is non refundable but we will happily exchange size or style or can issue store credit for you to use within 60 days.
- If you choose local pickup as your shipping option, the return period starts 14 days from the next open day.If you do not pick up within days, the item will not be eligible for return.
- Returns should be mailed or dropped at:
202/131 Brougham Street, Mount Victoria,Wellington
6011 New Zealand
- Please include the printed order copy that came with your package. If this is not possible then include your name, email and order number.
- Upon receiving your return we will issue you refund via
the original payment method for the purchase price of the items returned (shipping fees are non-refundable).
- Please note that we are unable to hold items while waiting on your return to arrive.
- Please allow 7-10 days for the return to show in your account. The amount of time it takes for a refund to clear your account is up to your card company and is not in our control. The amount refunded leaves our account immediately.
- We are not able to undo a return once it has been issued.
- Please note we cannot refund lose stolen packages that are shown through tracking info as being delivered.
- Please support this small business by choosing your products carefully to save the time and cost. Ask questions before buying if you are unsure of anything, We will try our best to give you desired answers.