Returns Policy

Our policy lasts 14  days upon receiving your purchase. No refunds on over 20% off sale items. we are happy to exchange sizing, style and offer a store credit. If you would like a refund please email us, we can only approve refunds, if tags are attached on items and it meets the 14 days period. We cannot offer a refund on an end of line items or sale items. 

We do not have to give a refund if you change your mind about a purchase — so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

Please read article below

https://www.consumer.org.nz/articles/returns-and-refunds#article-just-changed-your-mind

ORDERED THE WRONG SIZE:
To be eligible for a return, your item must be unused and in the same condition that you received it, with tags attached. Email us to get a return form.  If you are shipping an item back to us, you should consider using a trackable shipping service. This is so your item is not lost as we cannot exchange an item we have not received.

WANT A REFUND:

If you would like to return for a refund, please email us at support@jazzmilly.com with order number and your name.

Once we receive your package we will process your return, and send your refund request to our accounts team, this can take up to 5 business days. Sale items cannot be refunded. 

We as a small business wants you to be happy and satisfied with our items so please ask any questions regarding size, fabric or general questions.

Thank you for shopping with us,

Jazz & Milly Clothing

 

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